Privacy Policy Statement

Your privacy is important to us. This policy explains what information we collect, how we use it, and the choices you have regarding your data when using our services.

Information We Collect

We collect personal information to provide our services and ensure a personalised experience for each client.

• Contact details provided through enquiry forms or correspondence, such as name, phone number, and email address.
• Details about your consultation preferences, schedules, and communications with our team.
• Technical data, including device identifiers and usage information for website functionality and analysis.
• Records related to your communications, feedback, or requests made during your engagement with us.

How We Use Your Information

Information is used solely for providing, improving, and personalising our services.

• To communicate with you regarding consultations, feedback, or other requests relevant to your needs.
• To facilitate scheduling, manage communications, and deliver a confidential consultation experience.
• To analyse service usage for ongoing improvement of our offerings in line with client needs.
• To fulfil requirements under applicable Australian regulations and ensure responsible data management.

Legal Basis for Processing

We respect the rights and obligations set out under Australian privacy law and global standards.

We only process your information where required by law, with your consent, or as necessary to provide you with our consultation services. This ensures transparency, accountability, and respect for your rights.

Sharing Information

Your personal information is handled with care. We do not sell your data and only share it if necessary for service provision or legal compliance.

• If legally required or compelled by Australian authorities to ensure regulatory compliance or respond to lawful requests.
• With trusted contractors or partners solely to deliver the requested consultation, always under strict confidentiality.
• In connection with the protection of our team, rights, or property as permitted by relevant laws and guidelines.

Data Security

We use technical and organisational safeguards to protect your data. Access to information is restricted to authorised personnel. Regular reviews help us maintain high standards of security to keep your information safe.

Your Rights

You have several rights over your personal information as outlined by law.

• The right to access and obtain a copy of your personal information held by us.
• The right to request correction or update of inaccurate or incomplete information.
• The right to withdraw consent for processing, except where required by law.
• The right to lodge a complaint with the relevant Australian authority if your privacy is impacted.

Cookies and Tracking

We use cookies to enhance website functionality, analyse usage trends, and remember your session preferences.

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Contact Us

If you have questions or concerns about our privacy practices, please get in touch using the information provided below.

Privacy Policy Changes

We may update this policy to reflect changes in law or practices. Updated details will be posted here for your review.